Terms and Conditions

1. Detailed description of goods and/or services | SmartWorks (Pty) Ltd is a business in the service industry providing various products and services ranging from amenities and various medical supplies, pre printed products and space planning.

2. Delivery policy | Subject to availability and receipt of payment, requests will be processed within 3 days.

3. Export restriction | The offering on this website is available to South African clients only.

4. Return and Refunds policy | The provision of goods and services by SmartWorks (Pty) Ltd is subject to availability. In cases of unavailability, SmartWorks (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

5. Customer Privacy policy | SmartWorks (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

6. Payment options accepted | Payment may be made via Visa and MasterCard.

7. Card acquiring and security | Card transactions will be acquired for SmartWorks (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details | Customer details will be stored by SmartWorks (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency | The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility | SmartWorks (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile | This website is governed by the laws of South Africa and SmartWorks (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation | SmartWorks (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information | This website is run by SmartWorks (Pty) Ltd based in South Africa trading as SmartWorks (Pty) Ltd and with registration number 1997/008142/07 with Directors Karen Lindsey Ronayne / Shane Frederick Whitter.

14. SmartWorks (Pty) Ltd contact details | Block 3 Stratford Office Park, Cdr Cedar and Valley Roads, Broadacres, 2021 | store@smartworks.co.za | 011 465 7006